Frequently Asked Questions
Everything you need to know about your luxury boutique experience.
How do I determine my correct size?
We recommend consulting our comprehensive Size Guide available on each product page. Our collections are designed for a precision fit; if you are between sizes, we suggest selecting the larger size for maximum comfort.
What is your return policy for delicate items?
We offer returns within 30 days of purchase, provided that all items are unworn, in their original packaging, and have all tags and hygiene seals intact. Please note that hosiery and adhesive products are final sale for hygiene reasons.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy. The sender name on the shipping label will appear as 'HB Logistics'.
How should I care for my luxury lingerie?
To maintain the quality of delicate lace and silk, we strictly recommend hand washing in cold water with a gentle detergent. Avoid tumble drying and always lay items flat to dry in the shade.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and buy-now-pay-later options such as Afterpay and Klarna.